Course curriculum

  • 1

    HUMAN RESOURCES

    • Visions Statements & Values

    • Sample Organizational Charts

    • Job Descriptions Template

    • Standards & Expectations Template

    • Team Meeting Agenda

    • Agent Onboarding Checklist

    • Admin Onboarding Checklist

    • Agent Offboarding Checklist

    • Monthly & Daily Activity Report

    • 30-60-90 Day Training Menu

    • Sample Agent and Admin Schedule

    • Trainings & Tutorials

    • Performance Review Form

    • Self-Evaluation Form

    • Performance Improvement Plan